The Snapshot is located on your Studio Home page and will keep you informed of various customizable Pictage activities. Notifications will automatically feed into your Snapshot as they occur. All items in your Snapshot are also actionable; meaning you’re only a click away from viewing that newly created folder or reviewing the recently shipped print order.
The Snapshot can be easily customized by clicking on the Customize Snapshot link. Use the checkboxes to decide what notifications are fed into your Snapshot. Always remember to click Save after you make your updates.
Unfortunately, there is no way to retrieve an item once it has been cleared from your Snapshot. Remember that clearing out an item doesn’t undo the action it describes. Clearing out a “Folder Created” notification doesn’t delete that folder from your event.
These 9 images are ultimately decided by your customers. We keep track of how many times an image has been Purchased, Emailed, Saved as a Favorite, and Foldered by your customers. We then use this information to calculate the 9 Most Popular Images across of all your events from the last 90 days. Looking only at the last 90 days ensures that these images will dynamically change throughout the year, providing you with great insight into what types of images your clients like.
All four of these carry the same weight; 1 point each. If an image is Purchased 3 times, Emailed twice, Saved as Favorite once, and Foldered 0 times, that is a Rank of 6 (3 + 2 + 1 + 0).
These images cannot be manually altered. These are ranked by your client’s activity and change accordingly.
Your Studio ID is listed on the Studio Details page. You can get to the Studio Details page by clicking on the Manage Studio link under the My Account tab. You can also use the Quick Links menu along the bottom of your page to find Studio Details.
Click on the Profile Settings link under the My Account tab; make your edits and hit save.
The Address List can be accessed by first clicking on the Manage Studio link under the My Account tab. Now click on the Address List link located right under the Manage Studio tab. Use the Add New Address button to submit additional addresses or click on the Edit and Delete links to take those actions.
Find and click on the Update Credit Card link located in the Quick Links menu along the bottom of your Studio Home page. Use the secure form to make your updates and hit the Save button to store your changes.
Only Pro members can add associate photographers to their account. To do so, find and click on the Associate Photographers link located in the Quick Links menu along the bottom of your Studio Home page. Click on the Add New Photographer link, fill out the form and finish up by pushing the Add Photographer button.
If you would like to change the copyright that appears on the back of your prints, please use the Photographer Support Form and indicate what you would like the copyright to say.
The Pictage Terms & Policies can be quickly accessed from the My Account tab pull down menu.
Your Retail Price Lists will allow you to select your product offerings and set your retail pricing accordingly. Access your Retail Price Lists from the Events tab dropdown. We start you off with a Best Practices template. Retail pricing in this template is based on average nationwide Wedding event product pricing. You may change this template or create as many new price lists as you see fit.
To create a new Retail Price List, click on Retail Price Lists from the Events tab dropdown menu. Click on the Create New Price List button and give it a name. We will start you off with a Best Practices template. Retail pricing in this template is based on average nationwide wedding event product pricing. You may change this template as you see fit.
You may create as many Retail Price Lists as you see fit.
Studio Specialty Products is the portion of the Retail Price List that allows photographers to offer products or service to their clients that Pictage doesn’t provide. The ability to offer Studio Specialty Products is only available to Premium or Pro plan members. When your clients purchase a Studio Specialty Product that you added to the Retail Price List, Pictage will collect the payment and email you the order information automatically. It is your responsibility to fulfill the order from here.
These products are considered “Photographer Only Products” and thus cannot be added directly into your Retail Price List. If you are a Premium or Pro plan member, you do have the option of adding any of these products to your Retail Price List as a Studio Specialty Product.
To add these as Studio Specialty Products, navigate to your price list and click on the Add More Products button located in the bottom right corner.
The logo should be:
Click here for more information.
Your logo must be emailed to firstname.lastname@example.org as an attachment. Make sure to include your studio name and studio ID in the email.
Your statements are easily accessible from the right side of your Studio Home page under the Account Activity box. Simply click on the View Statements link to launch the Pictage Statement Viewer.
All billing cycles end on either the 7th, 14th, 21st or 28th of every month. To find your end date, go to the Studio Details page by clicking on the Manage Studio link under the My Account tab. You’ll find your Billing Cycle listed under the General Information.
The quickest way to check your account balance is on the right side of your Studio Home page under Account Activity. Positive balances are presented in black text, and negative balances in red. To see what makes up your balance, click on the View Statements link under your balance or launch your statements from the My Finances link in the My Account dropdown menu.
Update your Royalty Check information by first clicking on the Manage Studio link under the My Account tab, and then on Profit Payment. You’ll be able to update the Checks Payable To and Mail Checks To fields. Always make sure to hit the save button once you complete your edits.
Please Note: you must submit your Royalty Check changes at least two business days before the closing of your cycle in order for them to take effect.
You can set up EFT by clicking the Profit Payment link in the Manage Studio section under the My Account tab. Due to banking regulations; EFT option is only available for American-based bank accounts.
Please Note: you must submit your EFT changes at least two business days before the closing of your cycle in order for them to take effect.
P3 stands for Pictage Payment Processing. It is a convenient payment service that lets your clients pay for your packages (for events uploaded to Pictage) with credit cards and installment payment plans.
The processing fees differ, but P3 is available to all Starter, Premium and Pro plan members.
|P3 Processing Fee||4.5%||3.0%||1.5%|
The quickest way to access your P3 Payment Plans is to find the link in the Quick Links menu along the bottom of your Studio page. You can also get to the P3 Payment Plans page from the My Finances link under the My Account tab. Just click on the Launch P3 Account Website link to manage and create your client payment packages.
To modify an existing P3 payment plan, please contact Customer Care on the Photographer Support Form. Our representatives can update the credit card on file, change a payment date, or alter the amount due for a given P3 payment plan.
Click on the Buy Products tab to review a full listing of Pictage’s products and services.
Turn around times vary by product. Please visit our Shipping & TAT Policy page for more information. You can also get to this page by clicking on the Terms & Policies link under the My Account tab.
You can download individual Product Folios HERE.
Default Event Website Settings allow you to create custom settings for each event type that automatically apply during the Add Event to Pictage process. For example, if you like to have high security settings for all Boudoir and Baby Portrait Sessions, you can create a custom setting for these two event types that will make them Non-Searchable and require an Event Key. As a result, these high security settings will automatically apply the next time you add a Boudoir or Baby Portrait Session to Pictage.
Custom Event Website Settings only apply your default preferences to newly added events. These custom settings are used to speed up the Add Event to Pictage process. Please don’t think of these as global settings that will retroactively change the settings for all of your past events.
These are Pictage recommended website settings that have generated optimal website sales and performance.
Each event type can only be applied to one custom setting. With 21 different event types, you can have up to 21 different custom event website settings.
Use the Campaign Settings chart to select your preferences by event type for participation in our Pictage sponsored campaigns. Pictage sponsors 2-for-prints, holiday re-release and anniversary re-release campaigns.
The event website is automatically re-released for 3 months; starting 45 days before the 1 year anniversary date. An announcement email will be sent to the client(s) and parents (if available) only.
Only Wedding and Anniversary event types qualify for the anniversary re-release at this time.
All expired event websites from the past year are automatically re-released for the holiday season. This promotion allows clients and guests of past events the ability to buy photo gifts for the holidays.
Adding a booked event can be done in one of two ways. From the left navigation menu, you can use our simple Add Event Wizard by clicking on the Add Event to Pictage button or click on the Advanced Add link to fill out the form. The Add Event Wizard walks you through a quick 3 step process. The Advanced Add form presents you with a comprehensive list of all required and optional event settings.
Clients are generally the people who booked the event (e.g. Bride and Groom), while guests are those friends and family members that visit the event. You can calendar the event with no clients, or add as many clients as you need.
Clients are given the following privileges:
Clients can be entered during the Add Event process. Follow these steps to add a client when the event already exists:
An event ID is a unique 6-7 digit number Pictage assigns to your event once it is added to your list of events. These are the same 6-7 digits at the end of your Event Website address (e.g. http://pictage.com/1234567).
An Event Key is an optional password that you can use to limit visitor access to your Event Website. Guests who attempt to visit the event website will asked to enter the event “key” in order to view the images. Only you and your client(s) have the event key and can distribute it accordingly. Event keys can be added, removed, or changed in the Edit Info & Settings section of your Event home page.
A sample event does not require a visitor to sign in to the event website to view the images. Your customers will only be required to sign in once they add products to their shopping cart or when they create a personal folder. Sample events do not allow you to track who is viewing the photos and, as such, your event statistics will be incomplete. You can make an event a “Sample Event” under the Edit Info & Settings section of your event’s home page.
A Pre-Registration Credit is a credit you give to all guests who have been added to the event’s guest list prior to the event being published. Pictage’s data shows that events with a pre-registration credit generate on average 30% more revenue.
Your clients will have access to their event website as soon as you Publish it. Your event becomes ready for publishing once your images have been uploaded and processed. You’ll choose a cover image and make any necessary edits before hitting the Publish Event Website button. Please note that you can use your event settings to choose between publishing to clients only or to clients & guests.
Once we receive your images, they go through the Pictage system for processing – color correction (if selected), auto-rotation, etc., before they are released to you.
An email was sent to you after your upload with the estimated posting date. You will receive another email once the event is ready for viewing (typically within 24 hours).
Before you can send any film/CDs to Pictage, you must click on the Upload Images to Event button and fill out the Mail-In form. Print out the order confirmation and send it along with your film/CDs to:
You can find your Event List on the Events tab dropdown. Make sure to use the Event Date and Filter By dropdown menus to help you find your desired event.
Our free online color correction is a process in which your images go through color and exposure adjustments based on tolerance levels that are carefully set by our Lab Operations Director. The free color correction is only applied to the “proxy” or online image. Direct Proof Prints, Proof Magazines, and Proof Books are printed directly from these images, and will thus benefit from the free color correction.
Free online color correction must be selected when submitting an event, and cannot be added to images once an event is online.
Your FTP username and password were emailed to you in your Welcome email. Please note that this login information is different from what you use to login to Pictage. You can find your FTP username and reset your password by clicking on the Profile Settings link under the My Account tab.
You can reset your FTP password by clicking on the Profile Settings link under the My Account tab.
We recommend using the Pictage Upload Tool (PUT) when uploading your events. The PUT allows you to send your images to Pictage in the simplest and most efficient manner. Start using the PUT:
You may also use one of the following application plug-ins to send us your images:
If you prefer to upload images using a 3rd party FTP software (e.g. Core, Fetch, etc.), please follow this link to learn how to prepare your files/folders for FTP.
Yes. We now have an Adobe Lightroom to Pictage Plug-In (for Mac & PC) that will allow you to easily export your images. Learn more »
Yes. We now have an Aperture to Pictage Plug-In (for Mac only) that will allow you to easily export your images. Learn more »
In order to accept and post your event images properly, you must adhere to Pictage requirements and image naming conventions as described HERE.
Yes. To select an external device/drive, at the Select Images to Upload page, click on Browse Images then under the Look In dropdown the storage device will be displayed. On a Mac, you will also need to navigate to the Volumes directory. The Volumes directory is located within root (‘/’).
Using the Pictage Upload Tool (PUT) to add images is easy. Simply click on the Add to Existing Event button, select the event and follow the steps outlined within the PUT.
If using a 3rd party FTP program, please follow these steps:
Replacing images with the Pictage Upload Tool (PUT) is easy. Please note that the PUT should only be used to replace a small number of previously uploaded images. If your goal is to replace ALL images in an event, please contact our Customer Care team at 877-PICTAGE.
Follow these steps to replace your images:
NOTE: Once the upload completes, an email with your case number will be emailed to you. You will receive an additional email from our Customer Care team once the replacement process is complete. This is a manual process, so please allow up to 1 business day for completion.
Please follow these steps when replacing images with a 3rd Party FTP program.
The Guest List Marketing tool allows you to manage all your guest lists in one place. Use this tool to easily identify and target clients or specific guests studio campaigns or promotional offers.
When you hit Delete Selected, the selected user will:
When you hit Delete Selected, the selected user will NOT:
* Note: Please contact our Customer Care team at 877-742-8243 if you need to block a user from any of your events. Requiring an Event Key is a great way to have added security on your events.
Comma-seperated values (CSV) files are commonly used to move data between two different computer programs. In this case, you’ll save the data from our database and later open it using a spreadsheet program on your personal computer.
The Album Designer is an easy drag-and-drop web based software that Pictage makes available to our photographers to design, edit, and purchase albums. Learn more »
The Album Designer software is web based, so there is no need to download and install it on your computer. As a result, you can use the Album Designer anywhere you have an internet connection.
The ADS is a FREE service currently offered to all members. Our Design Team will take the images you select and create a custom album design for you within 2-4 business days. You can then use our versatile Album Designer to make unlimited edits and/or changes on your own. Learn more »
The Free ADS is currently available to all members.
You can purchase the album prints through the Album Designer interface:
One order number is associated with the album prints and the other order number is for the binding.
Yes. You can purchase the Digital Design through the Album Designer interface:
You can create your own username and password when you register for the Pictage Forums. Please contact our Forums Admin if you have already registered and forgot your login information.
The Customer Care team is online Monday through Friday, from 6
am to 5pm (PST), ready to answer all of your questions specific to the Pictage Customer Care threads.
Only current Pictage and ShootQ members, as well as Pictage employees have access to our Forums.
The PUGs mission is to facilitate communication and education among professional photographers at a regional level around the nation in order to allow photographers to learn from each other and share experiences.
PUGs are a way for you to:
You can go HERE to find a PUG near you.
The Photo Life is a great educational resource. You’ll find articles, videos, and podcasts on everything from tips for beginners, ideas for expanding your business, ways to improve your workflow, and a whole lot more.
You can click on the Read the Blog button on your Studio Home page or simply go to http://www.pictage.com/thephotolife.
2-for-1 Prints are offered twice during an event lifecycle. The first promotion period begins immediately after you publish the event. The second promotion period begins 7 days prior to event expiration and ends when the event expires.
|2-for-1 at Event Website Live||2-for-1 at Event Expiration|
|Launch Timing||When event website goes live||7 days prior to event expiration|
|Initial Duration||29 days||7 days|
|Extension||4 days||No extension|
Remember, during the 2-for-1 prints promotion, both you and your customers get a free second set of prints. Learn more »
The 2-for-1 promotion will give you a free duplicate of the same image you purchased; a free second set.
No. Pictage pays for the second print – this promotion doesn’t cost you a thing.
Yes. You will also receive a second set of prints with every Perfect Print and Custom Print order you place while the 2-for-1 promotion is running for a given event.
Yes. You can opt out at the global level by event type (go to Campaign Settings under the Events tab) or you can opt out at the event level prior to publishing the event (go to Edit Info & Settings and update the 2-for-1 setting).
Our data shows that events included in the 2-for-1 prints promotion have significantly higher revenue than those events which do not have the promotion. Since the 2nd free print is paid for by Pictage, you have nothing to lose but more sales!
Use the Order History links located in your left navigation menu to check statuses or track all consumer and studio orders. The filters on the View Orders page will allow you to narrow your search results and the options dropdown menu gives you all available actions for that particular order. You can also contact our Customer Care team with any further questions on the Photographer Support Form, Monday through Friday, from 6am to 5pm (PST).
* This policy has been implemented to provide photographers the fastest possible product turn around times.
Pictage is committed to your satisfaction. If any Product that you purchase is defective and you return that Product to us within thirty (30) days following our initial shipment of that Product, we will repair or replace that Product at our expense.* Before returning any Product to us, you must notify us of the problem by filling out our contact form or calling us at (877)742-8243.
*Note: orders for Digital Downloads are not eligible for return. Pro Prints cannot be returned unless the print is damaged prior to you receiving your order. Please ensure your monitor is calibrated to Pictage specifications prior to upload. Prints cannot be returned for issues related to poor image quality (i.e. focus, lighting, exposure, etc.)
Studio samples are available to Professional Photographers only, for a variety of Pictage products including Press Printed Books, Sequoia Album Lines, and Gallery Series Prints.
For sample discount details, ordering information and FAQs, please click here.
Our Gallery Series Prints have a limit of 1 sample per print type (1 Acrylic Print, 1 Acrylic Block, 1 Bamboo, 1 Canvas, 1 Fine Art, 1 Metal Print) per calendar year.
All other eligible products have a limit of 2 samples per product per calendar year. Eligible products include Proof Books, Aspen Binding, Sequoia 2 Binding, Modern Books Binding, Leather Craftsmen Binding, Zookbook Binding, Photobook, and Press Printed Books Binding.
If the product you are looking for is not listed below, a studio sample discount is not available.
Gallery Series (1 per product per calendar year)
Proof Products (2 per product per calendar year)
Albums (2 per product per calendar year)
Note: Collage Album Prints also receive a 50% sample rate, but only when purchased as Perfect Prints and bound by one of our binding options. Collage Album Prints ordered as Pro Prints will not receive a sample discount.
Begin by loading your image into DOT. Now click on the image you wish to order as a sample and type “STUDIO SAMPLE” in the special instructions field of the pop-up window. The discount will be applied when the product is ready to be shipped.
Limit: 1 Acrylic Print, 1 Acrylic Block, 1 Bamboo, 1 Canvas, 1 Fine Art Print, and 1 Metal Print sample per calendar year
NOTE: If you fail to mark that the product is meant to be a Studio Sample you have until mid night on the day that you place the order to either phone or submit a Support Ticket online to mark the product as a Sample or you will be charged the regular price. No exceptions.
No. Unfortunately these products are ineligible for a Studio Sample discount.
The Studio Sample discount will be automatically applied to your order subtotal for all eligible products, except for Proof Books. Proof Books only receive the Studio Sample discount off the base price.
Your order must indicate ʻsampleʼ at time of order placement, as we are unable to implement sample stamping after the order has been received. All orders placed without this requirement and any orders placed beyond the allocated annual sample limits will be charged at regular wholesale price.
No—the turn-around-time for sample orders is the same as standard orders.
Not at this time. There is currently no way to place a photographer order of any consumer only product.
If your client doesn’t know or forgot their password, click HERE to enter their email address and have us send your client their password immediately. Please note that your clients can also request their password from us by clicking on the Forgot Your Password link located on the Pictage home page, or they can call us at 877-PICTAGE for assistance.
Clients can pay for online purchases using a credit card the minute their images are available online. We handle all online purchases as part of your membership.
Your clients can reach our Customer Care team with any questions by dialing (877) 277-5224, Monday through Friday from 6am to 5pm (PST).
Yes. If your clients have any questions about a product or print, or are simply more comfortable placing an order over the phone, they are welcome to call (877) 277-5224 and one of our Customer Care representatives will be happy to take their order over the phone. This support line is available Monday through Friday, from 6am to 5pm (PST).
Unfortunately, orders cannot be modified once placed.
Pictage is committed to your client’s satisfaction. If any Product that they purchase is defective and they return that Product to us within thirty (30) days following our initial shipment of that Product, we will repair or replace that Product at our expense. Before returning any Product to us, your client must notify us of the problem by filling out our contact form or calling us at (877)742-8243. Digital Download sales are final.
Our Customer Care team is here Monday through Friday, from 6am to 5pm (PST).
No, only during our normal business hours; Monday through Friday, from 6am to 5pm (PST). We do however have an email staff available 7 days a week. Please use the Photographer Support Form to submit your question(s).
We will answer all support requests within 24 hours of receiving them.
Retailers, including those companies that sell over the Internet, are generally required to collect sales tax. The amount of tax charged depends on the type of item(s) involved in the transaction and the shipping destination, as well as a number of other factors.
Pictage, as the merchant, is required to calculate, collect, remit, and report sales tax on orders shipped to you and your customers (consumer orders).
You may be exempt from sales tax on your wholesale orders (orders placed by you) if you qualify for an exemption in the shipping destination’s state. To take advantage of the tax exemption, you must provide us with the appropriate documents before placing your orders.
Each state has their own specific rules for what items are subject to sales tax collection. We utilize a third-party service to determine the amount of sales tax to apply to each item in your order. The sales tax is based on the state in which the order is shipped.
When products or services are subject to sales tax in the state where the order is shipped, the calculation of the tax is based on each item’s total selling price, less any applicable discounts (including photographer gift credits). The tax rate is typically a combination of the state and local rate for the address of the shipping destination. This is why the sales tax rate may differ when an order is shipped to a home address, rather than a work address.
Pictage, like all other “brick-and-mortar” and Internet-based retailers, are required by each state to collect and remit sales tax based on the specific collection requirements of each state. Pictage is generally required to file a sales tax return monthly, with a full accounting of orders shipped to a particular state, the amount of sales tax collected, and the amount of sales tax being remitted. These states regularly monitor retailers through routine audits to ensure that the sales tax is being properly calculated, collected, and remitted.
Each state has different rules governing who is and is not subject to sales tax. In general, the merchant (seller) is responsible for collecting and remitting sales tax on sales to consumers.
Resellers are generally exempt from sales tax as long as they do not use the products purchased, but rather resell them to their consumers as a merchant. If you believe you qualify to be exempt from sales tax, please visit your state’s website and complete their application for tax-exempt status. In order for Pictage to forego charging you sales tax on your wholesale orders, you must provide Pictage with a copy of your resale certification, an exemption certificate, or any other acceptable proof of your exempt status for the shipping destination’s state. Please submit the required information by email, fax, mail in order to receive a refund of any sales tax charges. Send scanned copies in PDF format to email@example.com. You may also fax the necessary information to (310) 525-1566 or mail it to Pictage, Inc., ATTN: Resell Certificates, 1580 Francisco St. Suite 101, Torrance, CA 90501.
Each state has different rules governing who is and is not subject to sales tax. In general, the merchant (seller) is responsible for collecting and remitting sales tax on sales to consumers.
If you believe that you were incorrectly charged sales tax, please first confirm that you submitted the proper documentation (an active resell or exemption certificate) to Pictage before placing these orders. If you did, we can simply verify the active certificate, your Studio ID, and order number before issuing you a refund. If you have not, please send Pictage your active exemption documents along with your Studio ID and order number. You can email your refund request to firstname.lastname@example.org or you may contact our Finance Team at (310) 525-1600 Ext. 767.